Terms of service

By using the MIEN website, you agree to comply with the following terms and conditions. These terms govern your access to and use of our services, including placing orders, processing returns, and using the website.

Returns & Refunds

  • Returns are accepted within 14 days of delivery for unused, unworn items in their original packaging.

  • No exchange policy is available. You may return and place a new order.

  • Refunds are processed after product inspection within 7 working days, through bank account, digital wallet, or store credit.

  • Shipping fees are non-refundable and will be deducted from refund amount.

Non-Returnable Conditions

  • Used, worn, washed, or altered items.

  • Missing labels, packaging, or accessories (e.g., belts, dust bags).

  • Returns not meeting the conditions will be rejected and returned.

Payment Methods & Refund Timelines

  • Credit/Debit Card: Refunded to the original card within 3–14 days.

  • Valu: Full order cancellations refunded to the Valu account. Partial refunds are not supported, store credit is issued instead.

  • Vodafone/Etisalat/Orange Cash: Refunded to the same registered phone number within 24 working hours.

  • Store Credit: Issued within 24 working hours after inspection.

Limitations

  • Returns are not available for international purchases.

  • Partial refunds are not available for Valu transactions.

Customer Service

Need help? Contact our support team at mien.wear@gmail.com
Available Sunday–Thursday | 9:00 AM – 6:00 PM Cairo Time